Wallet and restore
Returning-player recovery, iCloud wallet sync, and completed purchase recognition.
Support
Let’s get you back to the table.
Find quick answers about the app, purchases, chips, offline play, and gameplay support.
What is included with the paid app?
The app purchase includes the ad-free single-player game, the Bahay table, Learn Center, Table Log, and Hand History. Optional chip packs and premium themes are available separately.
Are chips real money or gambling?
No. Chips are virtual play markers with no cash value. They cannot be wagered for money, exchanged, withdrawn, or used for real-money gambling.
Can I play without an internet connection?
Yes. Core single-player play is available offline. Some account, purchase, restore, or cloud-sync functions may require a connection.
Which devices are supported?
Pinoy Mahjong supports Mac, iPhone, and iPad. The mobile version requires iOS or iPadOS 16 or later.
How do I restore a purchase?
Open the Store inside Pinoy Mahjong and use the restore option. Make sure the device is signed in with the Apple Account used for the original purchase.
How do I find my app version?
Open News & Feedback inside Pinoy Mahjong. The support email it prepares includes the app version, build, device, and operating-system details automatically. Nothing is sent until you review and approve it in Mail.
Where can I report a rules or gameplay issue?
Open News & Feedback inside Pinoy Mahjong when possible. It prepares an email with the app version and device details, and you can add Hand History evidence or screenshots before approving it in Mail. If you cannot open the app, email support@pinoymahjong.com.
Do I need a website account or need to share my address?
No. Core play and website support do not require an account, and support never needs your physical address. Share only a reply email through your own Mail app plus the device, app version, and details needed to understand the problem. Never send passwords, Apple Account credentials, payment-card details, or other sensitive information.
Current focus
Improving the table with every report.
Version 3.0 is a major rebuild. We are actively reviewing recovery, rule accuracy, claim flow, pacing, and table readability.
Rules and claims
Valid hands, flowers and seasons, claim priority, and special Filipino-table situations.
Pacing and clarity
Computer-player timing, draw and discard feedback, Table Log, and readable notices.
A useful report
Help us reproduce what you saw.
The more precisely we can recreate a problem, the faster we can distinguish a bug, a rules disagreement, and an unclear explanation.
Start a Detailed Report- 1
Device and app versionTell us which Mac, iPhone, or iPad you use and include the app version and build.
- 2
What you expectedName the call, hand, award, or action you believed should happen.
- 3
What happened insteadDescribe the message, result, or point where play stopped making sense.
- 4
Evidence from the tableAttach a screenshot or Hand History detail when possible.
Write from here
Prepare a clear support email.
This does not submit a form to our server. It prepares a message and opens your email app so you remain in control of the final review and send to support@pinoymahjong.com.
No sign-up. No physical address. No passwords.
We ask only for what helps reproduce and resolve the issue. Spam, threats, discrimination, and repeated abuse may be filtered, rate-limited, or left unanswered.